Referred to President of India vide PRSEC/E/2010/09002 in 2010.
pgportal.gov.in id MORLY/E/2011/00881
Relief sought FOR Public:
-------------------------
a. Refund of full fare- including service charge, in case of cancellation from Indian Railways for not giving seat and not allowing to board.
b. Abolish of tatkal system for following reasons
- Railways is not to profiteer but for equal service to all
- There are existing 44 different quotas which should be used for emergency for public. Presently this is prerogative of Indian Railways and its acquaintances.
- People Q up at 4-5 am as tatkal tickets are sold in 5-10 min of 8 am as Indian Railways created shortage of the tickets for tatkal( hoarding)
- People who booked way in advance 3 months in advance- don’t get the tickets confirmed for tatkal. Instead of 3 months booking, make it 15 days adv booking as anyway 2 or 3 months booking have little meaning for not getting seats and give much room for cancellation,
If concur, send email to edpg@rb.railnet.gov.in for its abolishment.
Reminder 22: Indian Railways Tatkal system & non-working ticket transfer system.
--------------------------
Subject: Pune bridge and missing train & Tatkal
To: drm@pa.railnet.gov.in, edvt@rb.railnet.gov.in
Date: Sunday, November 13, 2011, 10:23 AM
On Friday, 4th Nov 11, several people missed the Jhelum express. Reason- overcrowded single overbridge. Arriving Jhelum had reached late on platform-and that for that too there was no information given- about possible arriving time.Likewise, it took 1 hr to cross 1 platform using overbridge.
a. Can we have announcer who announces the delay/arrival time of trains at regular intervals?
b. Importantly, can we have another overbridge, if not 2 at both ends of platforms, to avoid such congestion that we miss trains.
c. Would appreciate you to look into need of Tatkal tickets when u have 44 types of quota besides railway discretion quota.
reminder 21: October 21, 2011, 1:55 PM, sent to rail board MoS(Rail),secy, Public grievance-Rail(edpg), Vigilance(edvt),sdgm(nwr), CRB_RAIL_SUGGESTIONS;
------------------------
Sent seat availability for 3 months later – Seat is W/L. Tatkal is available today at expense of 400-800 to broker as I myself can’t get tatkal at counters. That Rail too acknowledge after Star TV exposed the tatkal mess.
RailBoard itself wrote, it had 44 types of quotas, besides tatkal and seats released from quotas are released to Tatkal. Why do u have 3 months(and now 4months) waiting list, when these are not to be confirmed?
Eg. on 21 Oct 2011
12103 PA LUCKNOW EXP 2-12-2011 PUNE JN LUCKNOW NE GENERAL
S.No. Date (DD-MM-YYYY) Class - 2A Class -3A
1 21-10-2011 WL 168/WL 79 WL 363/WL 176
1 2-12-2011 WL 25/WL 25 WL 66/WL 53
2 9-12-2011 WL 19/WL 12 WL 33/WL 29
5 30-12-2011 WL 14/WL 13 WL 33/WL 26
6 6- 1-2012 WL 8/WL 8 WL 31/WL 30
Tatkal seats:
1 21-10-2011 REGRET/WL 11 WL 39/WL 27
2 28-10-2011 AVAILABLE 10 AVAILABLE 32
So will I ever get any seat confirmed out W/L 176 seats when W/L in tatkal is 27? Then why this W/L? Sell by tatkal only and scrap 3 months early reservation. All need to travel and we are not booking tickets for fun.
Reminder 20: Indian Railways Tatkal system & non-working ticket transfer system.
-------------Sent: Tuesday, July 05, 2011 1:24 PM
Please note that we had excellent passenger friendly rules- like telescopic fare, extension of ticket, ticket transfer.
You educated people are withdrawing all passenger friendly schemes and becoming Indian Railways friendly or rail minister friendly.
On one line, you are not increasing fare and on other line, you are passing all tickets to tatkal and still charging passenger –the cancellation fees- even when u don’t allow him to travel for your hoarding and tatkal system!
Work for the people than the your organization! Government people are to serve public! Think again on the policies of your predecessor and review the changes you are doing, please!
----------------------------Sent: Friday, June 10, 2011 10:40 AM
Reminder 19: IRCTC rules To: 'secyr;edpg; 'edvt;'CRB_RAIL_SUGGESTIONS'
FYI & FYA please!
Reminder 18: IRCTC e-ticket transfer to bood relative and Indian Railways rule not being followed.
-----------Sent: Wednesday, June 08, 2011 9:37 AM To: 'secyrb'
FYI & FYA please!
Why does railway consider hoarding 70% seats to sell at premium is important ? Why does it not confirm 2 months old tickets and give priority to premium Tatkal tickets and still increased the W/L tickets limit for advance booked tickets from 500 to no-limit?
Why does Indian Railways consider more than 60% people need emergency tatkal quota? [ Garib Rath has 405 seats in Tatkal] Similarly Rajdhani has 218+ seats premium tatkal hoarded seats- which are sold in 10 minutes with premium.
My wife’s W/L ticket remain w/L and 2 persons travelled on single seat still TTE refused to write that seat not given. Is Indian Railways trying to earn double money for single seat?
Reminder 17: IRCTC e-ticket transfer to bood relative and Indian Railways rule not being followed.
-----------Sent: Tuesday, June 07, 2011 6:02 PM To: 'secyrb;'edpg'; 'edvt';'CRB_RAIL_SUGGESTIONS@RB.RAILNET.GOV.IN'
Importance: High
FYI & FYA please!
From: care@irctc.co.in Sent: Tuesday, June 07, 2011 6:04 PM
Reminder 16: IRCTC e-ticket transfer to bood relative and Indian Railways rule not being followed.
------------
Dear Customer,
IRCTC/Internet Ticketing Centre is is the Web Interface for Indian Railways Ticketing System (Passenger Reservation System-PRS), a facility to book ticket through Internet. Request you to please bring this to the notice of the Railway Authorities as we are bound to follow the rules framed by the Indian Railways Board. For any general suggestions / complaints can be addressed to crb_rail_suggestions@rb.railnet.gov.in
Reminder 15: IRCTC e-ticket transfer to bood relative and Indian Railways rule not being followed.
---------Date: Tue, 7 Jun 2011 11:17:10 To: etickets@irctc.co.in, care@irctc.co.in, Vinod.Asthana@irctc.co.in, secyrb
Why does railway consider hoarding 70% seats to sell at premium is important ? Why does it not confirm 2 months old tickets and give priority to premium Tatkal tickets and still increased the W/L tickets limit from 500 to no-limit?
Why does Indian Railways consider more than 60% people need emergency tatkal quota?
Reminder 14: IRCTC e-ticket transfer to bood relative and IR rule not being followed.
-------------
Sent: Monday, June 06, 2011 4:55 PM TO: 'Vinod.Asthana@irctc.co.in'; 'secyrb' 'edvt'; 'edvs; 'edpg
Why we have Indian Railways’s ticket transfer rule which can’t be followed by IR for computer not accepting the fare difference?
Why are 2 months old tickets not confirmed and 2 days old hoarded Tatkal tickets are sold at premium and still IR charges cancellation charge?
Reminder 13: IRCTC e-ticket transfer to bood relative and Indian Railways rule not being followed.
----------- Sent: Friday, June 03, 2011 6:59 PM
To: 'care@irctc.co.in';'Vinod.Asthana@irctc.co.in'; Cc:edvt;'edpg@rb.railnet.gov.in';
I mailed IRCTC on 4th April along with the ticket PNR- 2317771711, to check if tickets of wife can be transferred to her husband- both senior citizens.
Poonam Dayal, IRCTC executive replied on 5th April, that transfer is possible. If there was a hitch that concessional tickets can’t be handled by Railway on pupose or otherwise, it was not mentioned.
Now, after 2 months, Indian Railways tells that my wife can’t travel as railway can’t handle charges for ticket difference and so can’t travel , please explain who is at fault?
If there are 30% Indian Railways quota, why is railway not coming forward to give me a seat to compensate for its fault?
I booked another ticket PNR: 222-125-3619 for wife but when 2 months old ticket is in W/L, for cash generating Tatkal system, where will this ticket stand?
a. Can railway amend its s/w to allow concessional ticket transfer too, as per age old railway rule?
b. Though IRCTC suggested to cancel all tickets to avoid further loss as per Indian Railways rules, but I am still not convinced for it being acceptable suggestion from a mammoth PSU. This is not following your own rules – by giving some excuse, fitting Indian Railways( generating revenue) but hurting public.
c. Note, that I have informed the issue & requested the conditional cancellation yesterday midnight, still Indian Railways will deduct more as per rules,- citing technology limitation! Can I get proper refund as per yesterday request- if transfer rules are not to be complied? Or unsaid or unwritten rule is to be followed!
d. Can Indian Railways give up one seat under its quota to confirm PNR: 222-125-3619 to cover up its fault and allow my wife to travel?
Please check how can u help me out.
Reminder 12: IRCTC e-ticket transfer to bood relative and IRCTC e-ticket cancellation if Indian Railways rule not to be followed.
----------- Sent: Friday, June 03, 2011 6:22 PM To:'care@irctc.co.in' Cc: 'Vinod.Asthana@irctc.co.in'
Except child ticket – cancel of Sr citizen ticket- both ways-return ticket of Sr ctzn too, if it can’t be transferred.
Reminder 11: IRCTC e-ticket transfer to bood relative and IRCTC e-ticket cancellation if Indian Railways rule not to be followed.
----------- Sent: Friday, June 03, 2011 6:11 PM To: 'etickets@irctc.co.in'; 'care@irctc.co.in'
Please cancel the tickets PNR 2317771711, PNR 2647546009 , PNR No 8153750345 as I couldn’t elicit any response from any Indian Railways officials.
BTW, I had sent this request to all , yesterday midnight too. –Mail is attached below.
But I doubt, it will carry any weight, to give me proper refund- as technology issue will be sited.
From: etickets@irctc.co.in [mailto:etickets@irctc.co.in]
Sent: Friday, June 03, 2011 5:39 PM
Reminder 5: IRCTC e-ticket transfer to bood relative and IRCTC e-ticket cancellation if IR rule not to be followed.
Pls send us the profile details and PNR No. if you want cancellation from our end.
Ravi Chauhan
Subject: Re:Indian railways ticket transfer rule- existent on paper? Incompetent officers in IR?
To: care@irctc.co.in, edpg@rb.railnet.gov.in,
Date: Thursday, June 2, 2011, 11:59 PM
i) PNR No 2317771711 transfer of- a senior citizen is denied to transfer her ticket to her own daughter of Age 35 saying the ticket amount is different. Is there any stated law in Indian Railways rule book which prohibits such ticket transfer?
b) Is there any rule which prohibits the Indian Railways to charge the difference and allow the transfer as per its existing ticket transfer facility?
c) Why is ignorant or learned reservation supervisor at Jaipur refused such ticket transfer to blood relative? [ which IRCTC has confirmed that its allowed, as per rule book]
d) Is your TTE just capable of charging penalties and TTE or reservation window/ comm mgr are not allowed to charge the ticket difference?
If they can't charge ticket difference for ticket transfer, please ask IRCTC to cancel this PNR 2317771711 ticket .[ IRCTC has blocked my railway reservation booking login id]
2) Please update your rule book that as IR have introduced different rates of concessions and so all ticket transfers have been stopped, at least in case of senior citizens to lower age blood relatives.
Instead passengers are requested to struggle for tatkal tickets - to boost rail revenue and to learn to cope with artificially created scarcity by govt organization.
For IRCTC:
---------------
0) Why is my : [IRCTC #1514409] Ticket is pending for 5 days? Why did u suddenly tried to include mobile no in profile by forcing update and blocked my profile? How to take printout and cancel existng tickets? Why don't u reset my password ? Its 8 year old id.
detail of problem: password not accepted at irctc website for id it was reported on 5/31/11, 5/28/11, 5/28/11, 5/27/11 to care@irctc.com <http://us.mc1106.mail.yahoo.com/mc/compose?to=care@irctc.com
i) Please cancel PNR No 2317771711 - for both passengers, if ticket of ( Sr lady), can't be transferred to her own daughter- against Railways own rule - for Indian Railways official are unable to charge the ticket charges' difference! What a great, biggest government department? Such advanced dept working with IBM and such an excuse!
ii) PNR 2647546009 of Sr ctzn is to be cancelled if PNR No 8153750345 of Sr lady can't be transferred to her own husband-
[ A unknown rule of Railway? ]
iii) PNR No 8153750345 is to be cancelled if PNR 2647546009 is cancelled [ if lady Sr ctzn ticket
can't be transferred to a man- un-written rule of Railway? or manipulation of its own rules]
Request you to look into this anomaly and allow the ticket transfer to blood relative- as per Indian Railways rule by educating and training the relevant staff or changing the rules [ as u introduced Tatkal scheme-
to benefit the railways and its official(fatter salary) at cost of general public ]
-------------reminder10 Fw: Indian Railways HO Quota at sale@ 400 per seat Tuesday, March 8, 2011 10:43 PM
Its a bit disappointing to see Economist and PM Mr Manmohan Singh supporting hoarding by PSU- Indian Railways inspite of HO quota available for emergency travels.
b) I will like what kind of guidelines are these for which pgportal.gov.in id MORLY/E/2011/00881 was closed?
Suggest to raise fares, cancel dividend by Indian Railways to govt and cancel Tatkal and limit Indian Railways quota for emergency only than on sale!
-----------------reminder 9 Abolish/ modify Tatkal Rail Reservation System & PM's ineffective PG system Monday, March 7, 2011 10:09 PM
To: mt@rb.railnet.gov.in, Mamata.sansad@sansad.nic.in, crb@rb.railnet.gov.in, edpg@rb.railnet.gov.in, edvt@rb.railnet.gov.in, manmohan@sansad.nic.in
Cc: aspg@cr.railnet.gov.in, secyrb@rb.railnet.gov.in, aakash.dc@nic.in, ddpg2-arpg@nic.in
pschauhan@nic.in, rcmisra@nic.in,
Do you really think more than 60% people need emergency travel and hence should be overcharged? Then why Tatkal seats are 421 and general seats are 372 in GaribRath (BCT to Delhi)?
b) I will like what kind of guidelines are these for which pgportal.gov.in id MORLY/E/2011/00881 was closed?
c) I will like to know if we, Indians are really being benefitted by this public grievance dept and any action is taken besides mail forwarding?
DOPAT/E/2010/00344; DOPAT/E/2010/00348;DEABD/E/2010/01196; MOLBR/E/2011/00004 ( Any action any of these- I can send 10s of this )
Suggest to cancel Tatkal system and PG department of PM or review its efficacy.
--------------Reminder 8 Rail HO Quota at sale! sent on Monday, February 28, 2011 9:15 PM
To: edpg@rb.railnet.gov.in, dgmlaw@nr.railnet.gov.in, mytimesmyvoice@timesgroup.com
In same line with expose of Star news on Tatkal, ref train JP-Pune of 24/2/11, there was passenger Ved Prakash gupta- PNR-8538890734 who paid Rs 800 to get the HO quota seat! He got one under HO quota.
b. Its interesting to note that till last moment my WL was 7 in 3AC for Railway's hoarding. Details to show your hoarding
i) (8+7) 15 seats were vacant in 3rd AC
ii) 28 seats from SL were upgraded to 3AC
iii) 17 general WL at chart time were cleared.
iv) 16+6WL Tatkal were cleared
In total you hoarded 82 seats- more than a coach if we consider there were no last minute cancellation.
Request & Suggest
a. to revert back to 'first come first served' basis with only 10% for your Indian Railways privilege as per tenet of PSU.
b. Investigate the corruption of allocating HO seats on payment basis under Indian Railways quota for 400/-.
c. Investigate & stop the hoarding to extent of 70% in name of Tatkal and Indian Railways quota
reminder February 28, 2011, 9:11 AM crb@rb.railnet.gov.in, secyrb@rb.railnet.gov.in
Please note that there are 421 Tatkal seats in GaribRath and 372 ordinary seats with others in HO Quota.
> Do you really think more than 60% people need emergency travel and hence should be overcharged? Is it PSU or a private sector involved in hoarding and profiteering!
> Even airlines also don't book and keep the customer in limbo for hoarding!
Please review the Tatkal policy.
-------------------------------reminder 7
Re: Abolish/ modify Tatkal Rail Reservation System. Tuesday, February 15, 2011 11:52 PM
To: mt@rb.railnet.gov.in, Mamata.sansad@sansad.nic.in, crb@rb.railnet.gov.in, edpg@rb.railnet.gov.in, edvt@rb.railnet.gov.in
Cc: msra@rb.railnet.gov.in, aspg@cr.railnet.gov.in, Banerjee.Kalyan@sansad.nic.in, secyrb@rb.railnet.gov.in, hk.dua@sansad.nic.in,
There is tatkal reservation which usurps as many as 50% seats besides 30% seats to Railway quota.
Please do away with 2 types of quota as both mean same- emergency travel.
Merge Tatkal and Railway emergency quota.
Or
As RB put, no WL is confirmed as all cancelled/quaota release is given to Tatkal, you may cancel general quota. Have just Tatkal quota( 10 days prior booking). 2 days prior Tatkal booking creates unncessary shortage and rush to counters.
Below shows that RB reservers 50%+30% for quota with 20% for general and earns handsomely for cancellation of his lot of WL tickets as none get confirmed
Please stop this. Even I will not get ticket for 3 month later and haev to rush to station 2 days prior to travel and hope to get ticket.
12939 PUNE JAIPUR EXP - 3months later
3rd AC gen
27/4/2011 WL 12/WL 12
4/5/2011 WL 38/WL 32
11/5/2011 WL 16/WL 14
Tatkal 3AC
-----------
16/2/2011 WL 21/WL 11
23/2/2011 AVAILABLE- 0016
SL General
16/2/2011 WL 375/WL 148
23/2/2011 WL 121/WL 59
27/4/2011 WL 64/WL 53
4/5/2011 RAC 92/RAC 89
11/5/2011 AVAILABLE- 0003
SL Tatkal:
16/2/2011 WL 71/WL 53
23/2/2011 AVAILABLE- 0172
--------Train No: 12216 Garib rath BCT- JP
27/4/2011 WL 85/WL 80
29/4/2011 WL 146/WL 126
1/5/2011 WL 238/WL 215
3/5/2011 WL 324/WL 231
4/5/2011 WL 213/WL 160
6/5/2011 WL 176/WL 164
10/5/2011 WL 93/WL 60
11/5/2011 WL 40/WL 37
13/5/2011 WL 63/WL 45
Tatkal Garib Rath
16/2/2011 WL 78/WL 55
18/2/2011 AVAILABLE- 0421 ----421 reserved and still 200 WL. No details on Rail quota
----Train No: 12939
3rd AC
4/5/2011 WL 38/WL 32
11/5/2011 WL 16/WL 14
SL
4/5/2011 RAC 92/RAC 89
11/5/2011 AVAILABLE- 0003
Tatkal SL
----------
16/2/2011 WL 71/WL 53
23/2/2011 AVAILABLE- 0172
------------Train:12955 BCT JP EXPRESS
Tatkal 3 AC
16/2/2011 WL 18/WL 13 ---- general :16/2/2011 WL 114/WL 32
17/2/2011 WL 26/WL 15
18/2/2011 AVAILABLE- 0064 - one full coach is Tatkal--- general 18/2/2011 WL 118/WL 65
SL: Tatkal
16/2/2011 WL 60/WL 52 vs: General: 16/2/2011 WL 365/WL 124
17/2/2011 WL 51/WL 46
18/2/2011 AVAILABLE- 0215 ---gen 18/2/2011 WL 309/WL 155
Cancel Tatkal and don't create temp shortage by hoarding as shown above.
-------------------------------reminder6 Abolish/ modify Tatkal Rail Reservation System. Wednesday, January 26, 2011 1:22 PM
From:To: mt@rb.railnet.gov.in, Mamata.sansad@sansad.nic.in, crb@rb.railnet.gov.in, edpg@rb.railnet.gov.in
Cc: edvt@rb.railnet.gov.in, aspg@cr.railnet.gov.in, Banerjee.Kalyan@sansad.nic.in, secyrb@rb.railnet.gov.in
mm.govil@nic.in, rcmisra@nic.in, shyama.kutty@nic.in, dsig@rb.railnet.gov.in, complaint@network18online.com
Respected Didi/Sirs/Madams:
We can understand that Railway can be broke for high staff.
a. May be we need not give Rs 6000 crore of dividend to GOI, when we are broke.
b. Reduce the travel time and hence efficient use of resources.
c. increase the AC bogies fare.
d. Cancel free travel to stars/MPs. This is misused. On 17th Jan, there was mention of MP and spouse traveling from LKO-BCT in Pushpak Exp though it seems traveler was a protégé. Anyway, MPs get free air travel and rail travel will be waste of time for them.
Besides this, I request you cancel or modify Tatkal system for following reason.
- Railways is not to profiteer but for equal service to all
- There is existing different quotas which should be used for emergency for public. Presently this is prerogative of railways and its acquaintances.
- People Q up at 4-5 am as tickets are sold in an 5-10 min of 8 am.
- People who booked way in advance 3 months in advance- don’t get the tickets confirmed for tatkal.
Or
a. Compensation of tatkal fee to Indian Railways cancelled ticket, charged from other passengers whose right to board was taken away by tatkal system.
b. If you insist on tatkal to earn extra income, the people should be given choice to pay extra under tatkal( as you ask for upgradation choice) and TTE can collect extra fare in train from those travellers who didn't get the ticket confirmed under general scheme but premium ticket.
c. Refund of full fare- including service charge, in case of cancellation from Indian Railways for not giving seat and not allowing to board in case of e-ticket or otherwise.
1.
2. Railway claims at :www.indianrailways.gov.in/.../MD-CRIS-ITworkshoppresentation.ppt
ie: at http://webcache.googleusercontent.com/search?q=cache:qXyjXCW2C-wJwww.indianrailways.gov.in/indianrailways/directorate/LRDSS/downloads/MD-CRIS-ITworkshoppresentation.ppt+separate+tatkal+bogie&cd=24&hl=en&ct=clnk&gl=in
a. TATKAL has been converted from a separate coach to a normal Quota and enabled for all trains in 2004.
b. 44 types of quotas,162 types of concessions
c. ONE MILLION passenger transactions per day.
2. http://pib.nic.in/release/release.asp?relid=9225 on 12.5.2005
Availability of Tatkal berths has been increased by 16 times in AC and 6 times in non-AC classes
3. http://www.consumercomplaints.in/complaints/tickets-c388500.html says
People buy train tickets well in advance of about 15 to 20 days or even 30 days before the journey date. Indian Railways is issuing tickets 90 days in advance also but what is the use of buying tickets in advance standing in long queues and hours together to get a wait-listed ticket, which we are not sure about confirmation until they are. But people buying tatkal tickets just 2 days before the journey shedding extra amount are getting confirmed tickets. I strongly condemn this. Tatkal means going on the journey without any prior plans or planned on the last moment of departure. Is buying a ticket 2 days in advance a TATKAL? If Indian Railways want to make more money, they have to add extra bogies according to the number of tatkal tickets they are selling or a separate train itself. Indian Railways should stop selling 25% of the seats on tatkal scheme and creating problems for general quota tickets
4. Maharastra chambers of commerce says at http://www.mcciapune.com/Spotdocs/OTS%20Mailer%20for%20MCCIA.pdf
Tatkal Quota to be reduced to 10%. --- Why does it say?
5. The Pune-Mumbai-Pune Indrayani express will be upgraded as a superfast' train from October 5, 2010. However, there will be no change in the running time of the train, but the fare will go up by Rs nine.-- TOI, Jul 8, 2010, 01.16am IST
6. http://www.indiaconsumerforum.org/?p=140&cpage=1#comment-2412 says The other day I wanted to book a ticket to Cuttack, just a day before the date of journey. The W/L status in SL class was around 125. However, to my surprise, there were about a whopping 229 seats available in Tatkal Quota. That works out to close to three coaches!!
7. Attachment for Garib Rath shows that there are more Tatkal seat than general, besides 30% Indian Railways Quota.
Kindly cancel Tatkal system or allow pre-booked tickets to pay additional fee as Tatkal/privilege fee for getting confirmed ticket than asking us to Q again for tickets and if you maintain Tatkal, lessen Indian Railways quota to 5% than existing 33%.
-------------reminder 5 Ref: RB/RTI/2010/0100115110/CPIO-I Monday, January 3, 2011 11:59 PM
Dy CCM wrote, in train 2533. 34 seats in general and 25 in Tatkal and rest in different quota. So considering 3 coaches, can we assume 2 coaches of 140 as Indian Railways quota and were released for Tatkal? Its not answered in numbers. Please confirm. PNR 2522936906 remain W/L.
NER:
---------
train 1016 shows 3- 1-2011 WL/AVAILABLE WL/AVAILABLE
similarly, on 31/5/2009, it showed 20 seats and supervisor told I have to talk to TTE to get the reservation.
-NER claims that charting for Lucknow is also done 8 hr earlier than 4 hrs as per rule as this is long distance train. Please update rule and let us understand why this rule?
- Train shows 54 gen and 32 tatkal seats so here too 140 seats are in HO quota for manipulation and Tatkal. Please confirm.
GKP and Lko both office report different WL for train 1016 for 30/5/2009 as 39 and 25 in 3rd AC. Is the information authentic with 2 different numbers?
----------------------reminder 4 Re: Complaint regarding Tatkal Reservation System. Monday, December 13, 2010 10:19 PM
To: aspg@cr.railnet.gov.in, crb@rb.railnet.gov.in, mt@rb.railnet.gov.in, secyrb@rb.railnet.gov.in
Cc: edpg@rb.railnet.gov.in, edvt@rb.railnet.gov.in, mm.govil@nic.in,shyama.kutty@nic.in
Let me know if there are 44 types of quotas and out of 2 3rd AC coaches of
72 seats only 35 are available for public and no w/L is confirmed, as per NR reply to me, even when tickets are being booked 1-2 months in advance[ suggesting all freed seats are cleared to Tatkal], I can't appreciate the reply and would request for immediate cancellation of Tatkal system of Indian Railways as this is tantamount to hoarding to gain extra money, against tenet of PSU for which it is not privatised!
Public grievance: You are looking for admin reforms. Can u look into this looting by PSU under garb of facility? Why do we not remove 44 types of quota and put all seats on tatkal, including general seat and cancel all advance booking when they carry no meaning!What for do we have quota, when we have Tatkal system?I don't who is working for public? We had ticket extension in train, facility- withdrawn. Lalu had introduced that only difference of fare will be charged if one boards in different class- withdrawn- TTE- takes 500/- on station and push in train; to sleep on floors as before- perhaps division of 70-30 earning between TTE and Indian Railways.
Previously he charged Rs 50.Separate tatkal coach so that general public not affected by Tatkal- withdrawn.
W/L for RAC- withdawn- diverted to Tatkal.Can anyone of you work for public who pay for Govt officers' hefty salary! Request to cancel Tatkal system in Railways!
--------------reminder 3 Ref: RB/RTI/2010/0100115110/CPIO-I Sunday, December 5, 2010 3:40 PM edpg@rb.railnet.gov.in, rkmmalhotra4315@irctc.com,
IRCTC: Why do public login crash when we attempt to book ticket under tatkal at 8-8.15am ? I didn't get any reply on that.
c.Ref query k, I want to know how is emergency quota different from Tatkal? How is former different from Duty pass quota? If there are so many(44) quota, why Tatkal? or why emergency quota, if we have tatkal? Why we have MP/MLA quota when we know that MP is not accessible to public and doesn't travel by train?
- People view on reservations
http://hubpages.com/hub/railways-tatkal-tickets-unauthorized-sale-conivance-employees-travel-agents
http://www.inewsindia.com/2010/06/02/is-tatkal-railway-reservation-system-working-for-common-people/
http://www.consumercomplaints.in/complaints/tatkal-ticket-booking-through-internet-c165821.html
http://www.indiaconsumerforum.org/?p=3912
NR: d. query 2(b)- Ref NDCR/E-42/RTI/183/2010 from NR of 11/11/10, no WL ticket was confirmed under general category even when u confirm 22% cancellation(answer k). I again ask how many seats were released under different quotas including Tatkal? Is it not hoarding by PSU? If there is not a single WL confirmation, it seems you overbook to save yourselves from seats remaining free form Tatkal hoarding system and to gain Rs 20-60 for free, against Cancellation charges!
- No details of tickets booked under tatkal quota is given. Please provide.
e.Query 8(h)- NR reply details 34 for general, 25 for tatkal in 2 AC coaches( may be 3). So rest 85 seats are under Railway- 44 types of emergency quota. Right?
- Indian Railways quota details were not given in reply.Please provide.
NER: f: Ref query 9(i), there were 20 seats available even as I saw on internet and confirmed by ticket window- Charbag Lucknow. I met supervisor who told that chart was released in Gorakhpur and so can't book ticket at Lucknow even when train was to arrive 6 hr later! If there is change in rule, please update public.
Your website http://www.indianrail.gov.in/reservation_Rules.html says
"The requests for reservation at the reservation counters are accepted up to 4 hours before the scheduled departure of the train, after which, the reservation will be done at the current counters at the stations up to one hour before the scheduled departure of the train "
- My stand, reply given in context of Kushinagar is incorrect and false. Rules are changed and not updated to Public and on website.
---------------reminder2 Friday, September 10, 2010 7:31 PM To: "sajee-mp" <sajee-mp@nic.in>Cc: secypg@nic.in, crb@rb.railnet.gov.in
Ref. No. DPG/R/2010/00487(2)(EDRLB)
would appreciate if you acknowledge the issue of hoarding by PSU to satisfy the Indian Railways ministers who might have been travelling by air and causing the problems of lakhs of passengers just to improve balance sheet of the Railways.
Better way will be to increase fare if need be, but abolish Tatkal system. And if possible, rationalise the 42+ types of quotas for equal opportunity for all, as per our constitutional rights!
You being Public grievance officer, above ministries and being a senior IAS officer, I expect you empatize with us, evaluate the situation rationally and track the situation to closure - not for me, but for public at large!
----------------reminder 1 Wednesday, August 18, 2010 10:48 PM to: crb@;edpg@;secyrb@
Indian Railways is a Public sector unit- (as per PSU definition- to serve the society than to profiteer).
Here Indian Railways is profiteering 2 ways using tatkal cum hoarding system:
a. Cancellation charges: People book tickets in advance - hoping to get reservation- looking at low Wait list or with prior experience of getting WL converted to RAC.
But people have to cancel tickets as none happens for following reasons -
- Indian Railways discontinued RAC in most of the trains.
b. It has tatkal quota introduced besides other different quotas as it is garnering extra money from Tatkal fee!
- Even seat released from the different quotas, are given to Tatkal.
RAC was ½ seat & people with emergency might be travelling under this. There also
Indian Railways earned double money then why tatkal?
- On 21st May10, my WL/73 moved to WL/63 in Sleeper and WL/11 moved to WL9 in AC! Just 2 seat from quota/cancellation released or all were given to Tatkal WL?
Indian Railways claims to get a Rs 1,000 crore cumulative income from this scheme!
Business standard quoted on August 25, 2008:
In the last three years, Lalu Prasad has more than doubled the number of tatkal seats. Indian Railways Ministry sources admitted that the additional tatkal seats have been taken out of the berths available under normal reservation and this has reduced the chances for passengers to buy cheaper tickets in advance.
Detailed facts/incidents:
------------------------
Indian Railways booked the following tickets
0214259581 8243409766 PUNE SC 22-5-2010 Delivered 21-5-2010
0211744474 8465033345 PUNE BMT 21-5-2010 Delivered 12-5-2010
0211741562 8465033167 PUNE HYB 21-5-2010 Delivered 12-5-2010 & none got confirmed and Indian Railways cancelled it on its own as per policy.
Indian Railways charged Rs 40*3=120 for free, for giving an opportunity to try for going by Indian Railways.
ii) PNR 8513455482 & 2451744963 of 12th aug08 for travel of 24th Oct 2008- didn't get confirmed even with one extra coach as around (41/72 were)60% seats were booked by Indian Railways quota! This was brought to notice of diff Indian Railways officials on 26 Oct but nothing happened. So much is corruption that train departed 1/2 hr after its scheduled departure from Pune as chart came out after departure time! I had to return back from the station with family!
Other details
-----------------
I checked Shatabdi express from Pune to Hyderabad on 21May.
It shows for next month as
22- 6-2010 AVAILABLE 178
22- 6-2010 AVAILABLE 80 (tatkal)
If I assume only 7 bogies =>70*7=490 seats. While available to us are (178+80=250). So (250+80)/490= 67% are under quota with 33% open for the public!
Other train- Hyderabad express.
Under Tatkal scheme it has
mum 27- 5-2010 AVAILABLE 20 AVAILABLE 122
Mum 5- 8-2010 AVAILABLE 30 AVAILABLE 204 [ 40-50% increase in Aug 2010]
pune 22- 6-2010 AVAILABLE 28 AVAILABLE 164
Pune 5- 8-2010 AVAILABLE 34 AVAILABLE 210
Solapur 22- 6-2010 AVAILABLE 24 AVAILABLE 150
Solapur 5- 8-2010 AVAILABLE 32 AVAILABLE 210
Tatkal Fare Total Amount 430+200(50% extra); 164+75
You note that Indian Railways is going for 40-50% increase for tatkal scheme in Aug where they will charge 50% more fare in guise of tatkal fee and disadvantaged are those who planned before and booked the ticket early and didn't Q up early morning for first ticket of tatkal and will still pay Indian Railways!
Relief sought FOR Public:
-------------------------
a. Refund of full fare- including service charge, in case of cancellation from railways for not giving seat and not allowing to board.
b. Abolish of tatkal system for following reasons
- Railways is not to profiteer but for equal service to all
- There are existing different quotas which should be used for emergency for public. Presently this is prerogative of railways and its acquaintances.
- People Q up at 4-5 am as tatkal tickets are sold in 5-10 min of 8 am as railways created shortage of the tickets for tatkal( hoarding)
- People who booked way in advance 3 months in advance- don’t get the tickets confirmed for tatkal. Instead of 3 months booking, make it 15 days adv booking as anyway 2 or 3 months booking have little meaning for not getting seats and give much room for cancellation,
pgportal.gov.in id MORLY/E/2011/00881
Relief sought FOR Public:
-------------------------
a. Refund of full fare- including service charge, in case of cancellation from Indian Railways for not giving seat and not allowing to board.
b. Abolish of tatkal system for following reasons
- Railways is not to profiteer but for equal service to all
- There are existing 44 different quotas which should be used for emergency for public. Presently this is prerogative of Indian Railways and its acquaintances.
- People Q up at 4-5 am as tatkal tickets are sold in 5-10 min of 8 am as Indian Railways created shortage of the tickets for tatkal( hoarding)
- People who booked way in advance 3 months in advance- don’t get the tickets confirmed for tatkal. Instead of 3 months booking, make it 15 days adv booking as anyway 2 or 3 months booking have little meaning for not getting seats and give much room for cancellation,
If concur, send email to edpg@rb.railnet.gov.in for its abolishment.
Reminder 22: Indian Railways Tatkal system & non-working ticket transfer system.
--------------------------
Subject: Pune bridge and missing train & Tatkal
To: drm@pa.railnet.gov.in, edvt@rb.railnet.gov.in
Date: Sunday, November 13, 2011, 10:23 AM
On Friday, 4th Nov 11, several people missed the Jhelum express. Reason- overcrowded single overbridge. Arriving Jhelum had reached late on platform-and that for that too there was no information given- about possible arriving time.Likewise, it took 1 hr to cross 1 platform using overbridge.
a. Can we have announcer who announces the delay/arrival time of trains at regular intervals?
b. Importantly, can we have another overbridge, if not 2 at both ends of platforms, to avoid such congestion that we miss trains.
c. Would appreciate you to look into need of Tatkal tickets when u have 44 types of quota besides railway discretion quota.
reminder 21: October 21, 2011, 1:55 PM, sent to rail board MoS(Rail),secy, Public grievance-Rail(edpg), Vigilance(edvt),sdgm(nwr), CRB_RAIL_SUGGESTIONS;
------------------------
Sent seat availability for 3 months later – Seat is W/L. Tatkal is available today at expense of 400-800 to broker as I myself can’t get tatkal at counters. That Rail too acknowledge after Star TV exposed the tatkal mess.
RailBoard itself wrote, it had 44 types of quotas, besides tatkal and seats released from quotas are released to Tatkal. Why do u have 3 months(and now 4months) waiting list, when these are not to be confirmed?
Eg. on 21 Oct 2011
12103 PA LUCKNOW EXP 2-12-2011 PUNE JN LUCKNOW NE GENERAL
S.No. Date (DD-MM-YYYY) Class - 2A Class -3A
1 21-10-2011 WL 168/WL 79 WL 363/WL 176
1 2-12-2011 WL 25/WL 25 WL 66/WL 53
2 9-12-2011 WL 19/WL 12 WL 33/WL 29
5 30-12-2011 WL 14/WL 13 WL 33/WL 26
6 6- 1-2012 WL 8/WL 8 WL 31/WL 30
Tatkal seats:
1 21-10-2011 REGRET/WL 11 WL 39/WL 27
2 28-10-2011 AVAILABLE 10 AVAILABLE 32
So will I ever get any seat confirmed out W/L 176 seats when W/L in tatkal is 27? Then why this W/L? Sell by tatkal only and scrap 3 months early reservation. All need to travel and we are not booking tickets for fun.
Reminder 20: Indian Railways Tatkal system & non-working ticket transfer system.
-------------Sent: Tuesday, July 05, 2011 1:24 PM
Please note that we had excellent passenger friendly rules- like telescopic fare, extension of ticket, ticket transfer.
You educated people are withdrawing all passenger friendly schemes and becoming Indian Railways friendly or rail minister friendly.
On one line, you are not increasing fare and on other line, you are passing all tickets to tatkal and still charging passenger –the cancellation fees- even when u don’t allow him to travel for your hoarding and tatkal system!
Work for the people than the your organization! Government people are to serve public! Think again on the policies of your predecessor and review the changes you are doing, please!
----------------------------Sent: Friday, June 10, 2011 10:40 AM
Reminder 19: IRCTC rules To: 'secyr;edpg; 'edvt;'CRB_RAIL_SUGGESTIONS'
FYI & FYA please!
Reminder 18: IRCTC e-ticket transfer to bood relative and Indian Railways rule not being followed.
-----------Sent: Wednesday, June 08, 2011 9:37 AM To: 'secyrb'
FYI & FYA please!
Why does railway consider hoarding 70% seats to sell at premium is important ? Why does it not confirm 2 months old tickets and give priority to premium Tatkal tickets and still increased the W/L tickets limit for advance booked tickets from 500 to no-limit?
Why does Indian Railways consider more than 60% people need emergency tatkal quota? [ Garib Rath has 405 seats in Tatkal] Similarly Rajdhani has 218+ seats premium tatkal hoarded seats- which are sold in 10 minutes with premium.
My wife’s W/L ticket remain w/L and 2 persons travelled on single seat still TTE refused to write that seat not given. Is Indian Railways trying to earn double money for single seat?
Reminder 17: IRCTC e-ticket transfer to bood relative and Indian Railways rule not being followed.
-----------Sent: Tuesday, June 07, 2011 6:02 PM To: 'secyrb;'edpg'; 'edvt';'CRB_RAIL_SUGGESTIONS@RB.RAILNET.GOV.IN'
Importance: High
FYI & FYA please!
From: care@irctc.co.in Sent: Tuesday, June 07, 2011 6:04 PM
Reminder 16: IRCTC e-ticket transfer to bood relative and Indian Railways rule not being followed.
------------
Dear Customer,
IRCTC/Internet Ticketing Centre is is the Web Interface for Indian Railways Ticketing System (Passenger Reservation System-PRS), a facility to book ticket through Internet. Request you to please bring this to the notice of the Railway Authorities as we are bound to follow the rules framed by the Indian Railways Board. For any general suggestions / complaints can be addressed to crb_rail_suggestions@rb.railnet.gov.in
Reminder 15: IRCTC e-ticket transfer to bood relative and Indian Railways rule not being followed.
---------Date: Tue, 7 Jun 2011 11:17:10 To: etickets@irctc.co.in, care@irctc.co.in, Vinod.Asthana@irctc.co.in, secyrb
Why does railway consider hoarding 70% seats to sell at premium is important ? Why does it not confirm 2 months old tickets and give priority to premium Tatkal tickets and still increased the W/L tickets limit from 500 to no-limit?
Why does Indian Railways consider more than 60% people need emergency tatkal quota?
Reminder 14: IRCTC e-ticket transfer to bood relative and IR rule not being followed.
-------------
Sent: Monday, June 06, 2011 4:55 PM TO: 'Vinod.Asthana@irctc.co.in'; 'secyrb' 'edvt'; 'edvs; 'edpg
Why we have Indian Railways’s ticket transfer rule which can’t be followed by IR for computer not accepting the fare difference?
Why are 2 months old tickets not confirmed and 2 days old hoarded Tatkal tickets are sold at premium and still IR charges cancellation charge?
Reminder 13: IRCTC e-ticket transfer to bood relative and Indian Railways rule not being followed.
----------- Sent: Friday, June 03, 2011 6:59 PM
To: 'care@irctc.co.in';'Vinod.Asthana@irctc.co.in'; Cc:edvt;'edpg@rb.railnet.gov.in';
I mailed IRCTC on 4th April along with the ticket PNR- 2317771711, to check if tickets of wife can be transferred to her husband- both senior citizens.
Poonam Dayal, IRCTC executive replied on 5th April, that transfer is possible. If there was a hitch that concessional tickets can’t be handled by Railway on pupose or otherwise, it was not mentioned.
Now, after 2 months, Indian Railways tells that my wife can’t travel as railway can’t handle charges for ticket difference and so can’t travel , please explain who is at fault?
If there are 30% Indian Railways quota, why is railway not coming forward to give me a seat to compensate for its fault?
I booked another ticket PNR: 222-125-3619 for wife but when 2 months old ticket is in W/L, for cash generating Tatkal system, where will this ticket stand?
a. Can railway amend its s/w to allow concessional ticket transfer too, as per age old railway rule?
b. Though IRCTC suggested to cancel all tickets to avoid further loss as per Indian Railways rules, but I am still not convinced for it being acceptable suggestion from a mammoth PSU. This is not following your own rules – by giving some excuse, fitting Indian Railways( generating revenue) but hurting public.
c. Note, that I have informed the issue & requested the conditional cancellation yesterday midnight, still Indian Railways will deduct more as per rules,- citing technology limitation! Can I get proper refund as per yesterday request- if transfer rules are not to be complied? Or unsaid or unwritten rule is to be followed!
d. Can Indian Railways give up one seat under its quota to confirm PNR: 222-125-3619 to cover up its fault and allow my wife to travel?
Please check how can u help me out.
Reminder 12: IRCTC e-ticket transfer to bood relative and IRCTC e-ticket cancellation if Indian Railways rule not to be followed.
----------- Sent: Friday, June 03, 2011 6:22 PM To:'care@irctc.co.in' Cc: 'Vinod.Asthana@irctc.co.in'
Except child ticket – cancel of Sr citizen ticket- both ways-return ticket of Sr ctzn too, if it can’t be transferred.
Reminder 11: IRCTC e-ticket transfer to bood relative and IRCTC e-ticket cancellation if Indian Railways rule not to be followed.
----------- Sent: Friday, June 03, 2011 6:11 PM To: 'etickets@irctc.co.in'; 'care@irctc.co.in'
Please cancel the tickets PNR 2317771711, PNR 2647546009 , PNR No 8153750345 as I couldn’t elicit any response from any Indian Railways officials.
BTW, I had sent this request to all , yesterday midnight too. –Mail is attached below.
But I doubt, it will carry any weight, to give me proper refund- as technology issue will be sited.
From: etickets@irctc.co.in [mailto:etickets@irctc.co.in]
Sent: Friday, June 03, 2011 5:39 PM
Reminder 5: IRCTC e-ticket transfer to bood relative and IRCTC e-ticket cancellation if IR rule not to be followed.
Pls send us the profile details and PNR No. if you want cancellation from our end.
Ravi Chauhan
Subject: Re:Indian railways ticket transfer rule- existent on paper? Incompetent officers in IR?
To: care@irctc.co.in, edpg@rb.railnet.gov.in,
Date: Thursday, June 2, 2011, 11:59 PM
i) PNR No 2317771711 transfer of- a senior citizen is denied to transfer her ticket to her own daughter of Age 35 saying the ticket amount is different. Is there any stated law in Indian Railways rule book which prohibits such ticket transfer?
b) Is there any rule which prohibits the Indian Railways to charge the difference and allow the transfer as per its existing ticket transfer facility?
c) Why is ignorant or learned reservation supervisor at Jaipur refused such ticket transfer to blood relative? [ which IRCTC has confirmed that its allowed, as per rule book]
d) Is your TTE just capable of charging penalties and TTE or reservation window/ comm mgr are not allowed to charge the ticket difference?
If they can't charge ticket difference for ticket transfer, please ask IRCTC to cancel this PNR 2317771711 ticket .[ IRCTC has blocked my railway reservation booking login id]
2) Please update your rule book that as IR have introduced different rates of concessions and so all ticket transfers have been stopped, at least in case of senior citizens to lower age blood relatives.
Instead passengers are requested to struggle for tatkal tickets - to boost rail revenue and to learn to cope with artificially created scarcity by govt organization.
For IRCTC:
---------------
0) Why is my : [IRCTC #1514409] Ticket is pending for 5 days? Why did u suddenly tried to include mobile no in profile by forcing update and blocked my profile? How to take printout and cancel existng tickets? Why don't u reset my password ? Its 8 year old id.
detail of problem: password not accepted at irctc website for id it was reported on 5/31/11, 5/28/11, 5/28/11, 5/27/11 to care@irctc.com <http://us.mc1106.mail.yahoo.com/mc/compose?to=care@irctc.com
i) Please cancel PNR No 2317771711 - for both passengers, if ticket of ( Sr lady), can't be transferred to her own daughter- against Railways own rule - for Indian Railways official are unable to charge the ticket charges' difference! What a great, biggest government department? Such advanced dept working with IBM and such an excuse!
ii) PNR 2647546009 of Sr ctzn is to be cancelled if PNR No 8153750345 of Sr lady can't be transferred to her own husband-
[ A unknown rule of Railway? ]
iii) PNR No 8153750345 is to be cancelled if PNR 2647546009 is cancelled [ if lady Sr ctzn ticket
can't be transferred to a man- un-written rule of Railway? or manipulation of its own rules]
Request you to look into this anomaly and allow the ticket transfer to blood relative- as per Indian Railways rule by educating and training the relevant staff or changing the rules [ as u introduced Tatkal scheme-
to benefit the railways and its official(fatter salary) at cost of general public ]
-------------reminder10 Fw: Indian Railways HO Quota at sale@ 400 per seat Tuesday, March 8, 2011 10:43 PM
Its a bit disappointing to see Economist and PM Mr Manmohan Singh supporting hoarding by PSU- Indian Railways inspite of HO quota available for emergency travels.
b) I will like what kind of guidelines are these for which pgportal.gov.in id MORLY/E/2011/00881 was closed?
Suggest to raise fares, cancel dividend by Indian Railways to govt and cancel Tatkal and limit Indian Railways quota for emergency only than on sale!
-----------------reminder 9 Abolish/ modify Tatkal Rail Reservation System & PM's ineffective PG system Monday, March 7, 2011 10:09 PM
To: mt@rb.railnet.gov.in, Mamata.sansad@sansad.nic.in, crb@rb.railnet.gov.in, edpg@rb.railnet.gov.in, edvt@rb.railnet.gov.in, manmohan@sansad.nic.in
Cc: aspg@cr.railnet.gov.in, secyrb@rb.railnet.gov.in, aakash.dc@nic.in, ddpg2-arpg@nic.in
pschauhan@nic.in, rcmisra@nic.in,
Do you really think more than 60% people need emergency travel and hence should be overcharged? Then why Tatkal seats are 421 and general seats are 372 in GaribRath (BCT to Delhi)?
b) I will like what kind of guidelines are these for which pgportal.gov.in id MORLY/E/2011/00881 was closed?
c) I will like to know if we, Indians are really being benefitted by this public grievance dept and any action is taken besides mail forwarding?
DOPAT/E/2010/00344; DOPAT/E/2010/00348;DEABD/E/2010/01196; MOLBR/E/2011/00004 ( Any action any of these- I can send 10s of this )
Suggest to cancel Tatkal system and PG department of PM or review its efficacy.
--------------Reminder 8 Rail HO Quota at sale! sent on Monday, February 28, 2011 9:15 PM
To: edpg@rb.railnet.gov.in, dgmlaw@nr.railnet.gov.in, mytimesmyvoice@timesgroup.com
In same line with expose of Star news on Tatkal, ref train JP-Pune of 24/2/11, there was passenger Ved Prakash gupta- PNR-8538890734 who paid Rs 800 to get the HO quota seat! He got one under HO quota.
b. Its interesting to note that till last moment my WL was 7 in 3AC for Railway's hoarding. Details to show your hoarding
i) (8+7) 15 seats were vacant in 3rd AC
ii) 28 seats from SL were upgraded to 3AC
iii) 17 general WL at chart time were cleared.
iv) 16+6WL Tatkal were cleared
In total you hoarded 82 seats- more than a coach if we consider there were no last minute cancellation.
Request & Suggest
a. to revert back to 'first come first served' basis with only 10% for your Indian Railways privilege as per tenet of PSU.
b. Investigate the corruption of allocating HO seats on payment basis under Indian Railways quota for 400/-.
c. Investigate & stop the hoarding to extent of 70% in name of Tatkal and Indian Railways quota
reminder February 28, 2011, 9:11 AM crb@rb.railnet.gov.in, secyrb@rb.railnet.gov.in
Please note that there are 421 Tatkal seats in GaribRath and 372 ordinary seats with others in HO Quota.
> Do you really think more than 60% people need emergency travel and hence should be overcharged? Is it PSU or a private sector involved in hoarding and profiteering!
> Even airlines also don't book and keep the customer in limbo for hoarding!
Please review the Tatkal policy.
-------------------------------reminder 7
Re: Abolish/ modify Tatkal Rail Reservation System. Tuesday, February 15, 2011 11:52 PM
To: mt@rb.railnet.gov.in, Mamata.sansad@sansad.nic.in, crb@rb.railnet.gov.in, edpg@rb.railnet.gov.in, edvt@rb.railnet.gov.in
Cc: msra@rb.railnet.gov.in, aspg@cr.railnet.gov.in, Banerjee.Kalyan@sansad.nic.in, secyrb@rb.railnet.gov.in, hk.dua@sansad.nic.in,
There is tatkal reservation which usurps as many as 50% seats besides 30% seats to Railway quota.
Please do away with 2 types of quota as both mean same- emergency travel.
Merge Tatkal and Railway emergency quota.
Or
As RB put, no WL is confirmed as all cancelled/quaota release is given to Tatkal, you may cancel general quota. Have just Tatkal quota( 10 days prior booking). 2 days prior Tatkal booking creates unncessary shortage and rush to counters.
Below shows that RB reservers 50%+30% for quota with 20% for general and earns handsomely for cancellation of his lot of WL tickets as none get confirmed
Please stop this. Even I will not get ticket for 3 month later and haev to rush to station 2 days prior to travel and hope to get ticket.
12939 PUNE JAIPUR EXP - 3months later
3rd AC gen
27/4/2011 WL 12/WL 12
4/5/2011 WL 38/WL 32
11/5/2011 WL 16/WL 14
Tatkal 3AC
-----------
16/2/2011 WL 21/WL 11
23/2/2011 AVAILABLE- 0016
SL General
16/2/2011 WL 375/WL 148
23/2/2011 WL 121/WL 59
27/4/2011 WL 64/WL 53
4/5/2011 RAC 92/RAC 89
11/5/2011 AVAILABLE- 0003
SL Tatkal:
16/2/2011 WL 71/WL 53
23/2/2011 AVAILABLE- 0172
--------Train No: 12216 Garib rath BCT- JP
27/4/2011 WL 85/WL 80
29/4/2011 WL 146/WL 126
1/5/2011 WL 238/WL 215
3/5/2011 WL 324/WL 231
4/5/2011 WL 213/WL 160
6/5/2011 WL 176/WL 164
10/5/2011 WL 93/WL 60
11/5/2011 WL 40/WL 37
13/5/2011 WL 63/WL 45
Tatkal Garib Rath
16/2/2011 WL 78/WL 55
18/2/2011 AVAILABLE- 0421 ----421 reserved and still 200 WL. No details on Rail quota
----Train No: 12939
3rd AC
4/5/2011 WL 38/WL 32
11/5/2011 WL 16/WL 14
SL
4/5/2011 RAC 92/RAC 89
11/5/2011 AVAILABLE- 0003
Tatkal SL
----------
16/2/2011 WL 71/WL 53
23/2/2011 AVAILABLE- 0172
------------Train:12955 BCT JP EXPRESS
Tatkal 3 AC
16/2/2011 WL 18/WL 13 ---- general :16/2/2011 WL 114/WL 32
17/2/2011 WL 26/WL 15
18/2/2011 AVAILABLE- 0064 - one full coach is Tatkal--- general 18/2/2011 WL 118/WL 65
SL: Tatkal
16/2/2011 WL 60/WL 52 vs: General: 16/2/2011 WL 365/WL 124
17/2/2011 WL 51/WL 46
18/2/2011 AVAILABLE- 0215 ---gen 18/2/2011 WL 309/WL 155
Cancel Tatkal and don't create temp shortage by hoarding as shown above.
-------------------------------reminder6 Abolish/ modify Tatkal Rail Reservation System. Wednesday, January 26, 2011 1:22 PM
From:To: mt@rb.railnet.gov.in, Mamata.sansad@sansad.nic.in, crb@rb.railnet.gov.in, edpg@rb.railnet.gov.in
Cc: edvt@rb.railnet.gov.in, aspg@cr.railnet.gov.in, Banerjee.Kalyan@sansad.nic.in, secyrb@rb.railnet.gov.in
mm.govil@nic.in, rcmisra@nic.in, shyama.kutty@nic.in, dsig@rb.railnet.gov.in, complaint@network18online.com
Respected Didi/Sirs/Madams:
We can understand that Railway can be broke for high staff.
a. May be we need not give Rs 6000 crore of dividend to GOI, when we are broke.
b. Reduce the travel time and hence efficient use of resources.
c. increase the AC bogies fare.
d. Cancel free travel to stars/MPs. This is misused. On 17th Jan, there was mention of MP and spouse traveling from LKO-BCT in Pushpak Exp though it seems traveler was a protégé. Anyway, MPs get free air travel and rail travel will be waste of time for them.
Besides this, I request you cancel or modify Tatkal system for following reason.
- Railways is not to profiteer but for equal service to all
- There is existing different quotas which should be used for emergency for public. Presently this is prerogative of railways and its acquaintances.
- People Q up at 4-5 am as tickets are sold in an 5-10 min of 8 am.
- People who booked way in advance 3 months in advance- don’t get the tickets confirmed for tatkal.
Or
a. Compensation of tatkal fee to Indian Railways cancelled ticket, charged from other passengers whose right to board was taken away by tatkal system.
b. If you insist on tatkal to earn extra income, the people should be given choice to pay extra under tatkal( as you ask for upgradation choice) and TTE can collect extra fare in train from those travellers who didn't get the ticket confirmed under general scheme but premium ticket.
c. Refund of full fare- including service charge, in case of cancellation from Indian Railways for not giving seat and not allowing to board in case of e-ticket or otherwise.
1.
2. Railway claims at :www.indianrailways.gov.in/.../MD-CRIS-ITworkshoppresentation.ppt
ie: at http://webcache.googleusercontent.com/search?q=cache:qXyjXCW2C-wJwww.indianrailways.gov.in/indianrailways/directorate/LRDSS/downloads/MD-CRIS-ITworkshoppresentation.ppt+separate+tatkal+bogie&cd=24&hl=en&ct=clnk&gl=in
a. TATKAL has been converted from a separate coach to a normal Quota and enabled for all trains in 2004.
b. 44 types of quotas,162 types of concessions
c. ONE MILLION passenger transactions per day.
2. http://pib.nic.in/release/release.asp?relid=9225 on 12.5.2005
Availability of Tatkal berths has been increased by 16 times in AC and 6 times in non-AC classes
3. http://www.consumercomplaints.in/complaints/tickets-c388500.html says
People buy train tickets well in advance of about 15 to 20 days or even 30 days before the journey date. Indian Railways is issuing tickets 90 days in advance also but what is the use of buying tickets in advance standing in long queues and hours together to get a wait-listed ticket, which we are not sure about confirmation until they are. But people buying tatkal tickets just 2 days before the journey shedding extra amount are getting confirmed tickets. I strongly condemn this. Tatkal means going on the journey without any prior plans or planned on the last moment of departure. Is buying a ticket 2 days in advance a TATKAL? If Indian Railways want to make more money, they have to add extra bogies according to the number of tatkal tickets they are selling or a separate train itself. Indian Railways should stop selling 25% of the seats on tatkal scheme and creating problems for general quota tickets
4. Maharastra chambers of commerce says at http://www.mcciapune.com/Spotdocs/OTS%20Mailer%20for%20MCCIA.pdf
Tatkal Quota to be reduced to 10%. --- Why does it say?
5. The Pune-Mumbai-Pune Indrayani express will be upgraded as a superfast' train from October 5, 2010. However, there will be no change in the running time of the train, but the fare will go up by Rs nine.-- TOI, Jul 8, 2010, 01.16am IST
6. http://www.indiaconsumerforum.org/?p=140&cpage=1#comment-2412 says The other day I wanted to book a ticket to Cuttack, just a day before the date of journey. The W/L status in SL class was around 125. However, to my surprise, there were about a whopping 229 seats available in Tatkal Quota. That works out to close to three coaches!!
7. Attachment for Garib Rath shows that there are more Tatkal seat than general, besides 30% Indian Railways Quota.
Kindly cancel Tatkal system or allow pre-booked tickets to pay additional fee as Tatkal/privilege fee for getting confirmed ticket than asking us to Q again for tickets and if you maintain Tatkal, lessen Indian Railways quota to 5% than existing 33%.
-------------reminder 5 Ref: RB/RTI/2010/0100115110/CPIO-I Monday, January 3, 2011 11:59 PM
Dy CCM wrote, in train 2533. 34 seats in general and 25 in Tatkal and rest in different quota. So considering 3 coaches, can we assume 2 coaches of 140 as Indian Railways quota and were released for Tatkal? Its not answered in numbers. Please confirm. PNR 2522936906 remain W/L.
NER:
---------
train 1016 shows 3- 1-2011 WL/AVAILABLE WL/AVAILABLE
similarly, on 31/5/2009, it showed 20 seats and supervisor told I have to talk to TTE to get the reservation.
-NER claims that charting for Lucknow is also done 8 hr earlier than 4 hrs as per rule as this is long distance train. Please update rule and let us understand why this rule?
- Train shows 54 gen and 32 tatkal seats so here too 140 seats are in HO quota for manipulation and Tatkal. Please confirm.
GKP and Lko both office report different WL for train 1016 for 30/5/2009 as 39 and 25 in 3rd AC. Is the information authentic with 2 different numbers?
----------------------reminder 4 Re: Complaint regarding Tatkal Reservation System. Monday, December 13, 2010 10:19 PM
To: aspg@cr.railnet.gov.in, crb@rb.railnet.gov.in, mt@rb.railnet.gov.in, secyrb@rb.railnet.gov.in
Cc: edpg@rb.railnet.gov.in, edvt@rb.railnet.gov.in, mm.govil@nic.in,shyama.kutty@nic.in
Let me know if there are 44 types of quotas and out of 2 3rd AC coaches of
72 seats only 35 are available for public and no w/L is confirmed, as per NR reply to me, even when tickets are being booked 1-2 months in advance[ suggesting all freed seats are cleared to Tatkal], I can't appreciate the reply and would request for immediate cancellation of Tatkal system of Indian Railways as this is tantamount to hoarding to gain extra money, against tenet of PSU for which it is not privatised!
Public grievance: You are looking for admin reforms. Can u look into this looting by PSU under garb of facility? Why do we not remove 44 types of quota and put all seats on tatkal, including general seat and cancel all advance booking when they carry no meaning!What for do we have quota, when we have Tatkal system?I don't who is working for public? We had ticket extension in train, facility- withdrawn. Lalu had introduced that only difference of fare will be charged if one boards in different class- withdrawn- TTE- takes 500/- on station and push in train; to sleep on floors as before- perhaps division of 70-30 earning between TTE and Indian Railways.
Previously he charged Rs 50.Separate tatkal coach so that general public not affected by Tatkal- withdrawn.
W/L for RAC- withdawn- diverted to Tatkal.Can anyone of you work for public who pay for Govt officers' hefty salary! Request to cancel Tatkal system in Railways!
--------------reminder 3 Ref: RB/RTI/2010/0100115110/CPIO-I Sunday, December 5, 2010 3:40 PM edpg@rb.railnet.gov.in, rkmmalhotra4315@irctc.com,
IRCTC: Why do public login crash when we attempt to book ticket under tatkal at 8-8.15am ? I didn't get any reply on that.
c.Ref query k, I want to know how is emergency quota different from Tatkal? How is former different from Duty pass quota? If there are so many(44) quota, why Tatkal? or why emergency quota, if we have tatkal? Why we have MP/MLA quota when we know that MP is not accessible to public and doesn't travel by train?
- People view on reservations
http://hubpages.com/hub/railways-tatkal-tickets-unauthorized-sale-conivance-employees-travel-agents
http://www.inewsindia.com/2010/06/02/is-tatkal-railway-reservation-system-working-for-common-people/
http://www.consumercomplaints.in/complaints/tatkal-ticket-booking-through-internet-c165821.html
http://www.indiaconsumerforum.org/?p=3912
NR: d. query 2(b)- Ref NDCR/E-42/RTI/183/2010 from NR of 11/11/10, no WL ticket was confirmed under general category even when u confirm 22% cancellation(answer k). I again ask how many seats were released under different quotas including Tatkal? Is it not hoarding by PSU? If there is not a single WL confirmation, it seems you overbook to save yourselves from seats remaining free form Tatkal hoarding system and to gain Rs 20-60 for free, against Cancellation charges!
- No details of tickets booked under tatkal quota is given. Please provide.
e.Query 8(h)- NR reply details 34 for general, 25 for tatkal in 2 AC coaches( may be 3). So rest 85 seats are under Railway- 44 types of emergency quota. Right?
- Indian Railways quota details were not given in reply.Please provide.
NER: f: Ref query 9(i), there were 20 seats available even as I saw on internet and confirmed by ticket window- Charbag Lucknow. I met supervisor who told that chart was released in Gorakhpur and so can't book ticket at Lucknow even when train was to arrive 6 hr later! If there is change in rule, please update public.
Your website http://www.indianrail.gov.in/reservation_Rules.html says
"The requests for reservation at the reservation counters are accepted up to 4 hours before the scheduled departure of the train, after which, the reservation will be done at the current counters at the stations up to one hour before the scheduled departure of the train "
- My stand, reply given in context of Kushinagar is incorrect and false. Rules are changed and not updated to Public and on website.
---------------reminder2 Friday, September 10, 2010 7:31 PM To: "sajee-mp" <sajee-mp@nic.in>Cc: secypg@nic.in, crb@rb.railnet.gov.in
Ref. No. DPG/R/2010/00487(2)(EDRLB)
would appreciate if you acknowledge the issue of hoarding by PSU to satisfy the Indian Railways ministers who might have been travelling by air and causing the problems of lakhs of passengers just to improve balance sheet of the Railways.
Better way will be to increase fare if need be, but abolish Tatkal system. And if possible, rationalise the 42+ types of quotas for equal opportunity for all, as per our constitutional rights!
You being Public grievance officer, above ministries and being a senior IAS officer, I expect you empatize with us, evaluate the situation rationally and track the situation to closure - not for me, but for public at large!
----------------reminder 1 Wednesday, August 18, 2010 10:48 PM to: crb@;edpg@;secyrb@
Indian Railways is a Public sector unit- (as per PSU definition- to serve the society than to profiteer).
Here Indian Railways is profiteering 2 ways using tatkal cum hoarding system:
a. Cancellation charges: People book tickets in advance - hoping to get reservation- looking at low Wait list or with prior experience of getting WL converted to RAC.
But people have to cancel tickets as none happens for following reasons -
- Indian Railways discontinued RAC in most of the trains.
b. It has tatkal quota introduced besides other different quotas as it is garnering extra money from Tatkal fee!
- Even seat released from the different quotas, are given to Tatkal.
RAC was ½ seat & people with emergency might be travelling under this. There also
Indian Railways earned double money then why tatkal?
- On 21st May10, my WL/73 moved to WL/63 in Sleeper and WL/11 moved to WL9 in AC! Just 2 seat from quota/cancellation released or all were given to Tatkal WL?
Indian Railways claims to get a Rs 1,000 crore cumulative income from this scheme!
Business standard quoted on August 25, 2008:
In the last three years, Lalu Prasad has more than doubled the number of tatkal seats. Indian Railways Ministry sources admitted that the additional tatkal seats have been taken out of the berths available under normal reservation and this has reduced the chances for passengers to buy cheaper tickets in advance.
Detailed facts/incidents:
------------------------
Indian Railways booked the following tickets
0214259581 8243409766 PUNE SC 22-5-2010 Delivered 21-5-2010
0211744474 8465033345 PUNE BMT 21-5-2010 Delivered 12-5-2010
0211741562 8465033167 PUNE HYB 21-5-2010 Delivered 12-5-2010 & none got confirmed and Indian Railways cancelled it on its own as per policy.
Indian Railways charged Rs 40*3=120 for free, for giving an opportunity to try for going by Indian Railways.
ii) PNR 8513455482 & 2451744963 of 12th aug08 for travel of 24th Oct 2008- didn't get confirmed even with one extra coach as around (41/72 were)60% seats were booked by Indian Railways quota! This was brought to notice of diff Indian Railways officials on 26 Oct but nothing happened. So much is corruption that train departed 1/2 hr after its scheduled departure from Pune as chart came out after departure time! I had to return back from the station with family!
Other details
-----------------
I checked Shatabdi express from Pune to Hyderabad on 21May.
It shows for next month as
22- 6-2010 AVAILABLE 178
22- 6-2010 AVAILABLE 80 (tatkal)
If I assume only 7 bogies =>70*7=490 seats. While available to us are (178+80=250). So (250+80)/490= 67% are under quota with 33% open for the public!
Other train- Hyderabad express.
Under Tatkal scheme it has
mum 27- 5-2010 AVAILABLE 20 AVAILABLE 122
Mum 5- 8-2010 AVAILABLE 30 AVAILABLE 204 [ 40-50% increase in Aug 2010]
pune 22- 6-2010 AVAILABLE 28 AVAILABLE 164
Pune 5- 8-2010 AVAILABLE 34 AVAILABLE 210
Solapur 22- 6-2010 AVAILABLE 24 AVAILABLE 150
Solapur 5- 8-2010 AVAILABLE 32 AVAILABLE 210
Tatkal Fare Total Amount 430+200(50% extra); 164+75
You note that Indian Railways is going for 40-50% increase for tatkal scheme in Aug where they will charge 50% more fare in guise of tatkal fee and disadvantaged are those who planned before and booked the ticket early and didn't Q up early morning for first ticket of tatkal and will still pay Indian Railways!
Relief sought FOR Public:
-------------------------
a. Refund of full fare- including service charge, in case of cancellation from railways for not giving seat and not allowing to board.
b. Abolish of tatkal system for following reasons
- Railways is not to profiteer but for equal service to all
- There are existing different quotas which should be used for emergency for public. Presently this is prerogative of railways and its acquaintances.
- People Q up at 4-5 am as tatkal tickets are sold in 5-10 min of 8 am as railways created shortage of the tickets for tatkal( hoarding)
- People who booked way in advance 3 months in advance- don’t get the tickets confirmed for tatkal. Instead of 3 months booking, make it 15 days adv booking as anyway 2 or 3 months booking have little meaning for not getting seats and give much room for cancellation,
Why is it even when you book even 2 months in advance going early morning and booking tickets that too only 6 tickets Mangalore Express 12133 -- 3 ac yet i get waiting list as 40, 41, 42, 43,44, 45. Why does Indian railways do this to their own Indians citizens the PNR status is even after 1 1/2 months the same. Just beyond my comprehension.
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